Your profile lets you update your personal details, photo and interface language. If you forget your password, recovery starts on the login page and requires access to the email address associated with your account.

Before you start

• Sign in with your own account to change your profile.
• If you have access to several offices, select your workplace first.
• Your company needs an active subscription to save changes.
• Password recovery requires access to your account's email address.

Steps

Change your personal details and photo

1. Open the menu with your name or avatar and select Profile.
2. Check Last name, First name and Email — these fields are required. Middle name can be left blank.
3. Update Personal phone, Work phone and Telegram if needed. For a phone number, select an available country code and enter the number.
4. To set a new avatar, click Upload photo and choose a JPG, PNG or WEBP file up to 4 MB. To remove the current photo, click Remove beside the avatar.
5. Click Save. Selecting or removing a photo does not complete the profile change until you save.

If you change your email, the saved new address is used for login and password recovery. Check the address before saving.

Choose an interface language

1. Open the Interface language field in your profile.
2. Choose a language from the available list.
3. Click Save. After a successful save, the interface uses the selected language.

The language setting belongs to your account. The login page may use a different language before you sign in.

Recover a forgotten password

1. Click Forgot password? on the login page.
2. Enter your account's email address and click Send instructions.
3. Open the email and follow the password reset link.
4. On the reset page, enter a new password and repeat it in Password confirmation.
5. Click Reset password. Once the reset succeeds, sign in with your new password.

Check the result

A successful profile save displays Saved. Open the profile again to check your details, photo and selected language. Your password changes after the reset form is completed successfully.

If something goes wrong

• The dashboard opens instead of your profile: select a workplace, then open the profile again.
• The subscription prevents changes: contact the person who manages your company's subscription.
• A field shows an error: check required details, whether the email is already in use, the phone code and number, and the photo format and size.
• A valid phone number with an available country code is still rejected: contact the person responsible for application access at your company.
• Your language is missing from the list: contact the person responsible for application access at your company.
• No email arrived: check the address and Spam folder. If delivery remains delayed or you cannot access the mailbox, contact the administrator.
• The link or new password is rejected: read the form's message. Correct the password and its confirmation; contact the person responsible for access if the link fails.

Next steps

• Signing in for the first time
• Choosing your workplace
• Access and subscription
• Knowledge Base