Enter details when creating a customer, or open their record and the edit action. In a transaction form, the selected customer's details can be edited in a separate window. Creating and editing require the appropriate permissions.
Add a document
- Select the customer's citizenship first: it determines the available types and required set of documents.
- In Documents, click Add document, select a type and complete the displayed required fields.
- For an identity document, select Main document if needed. Check that the primary document is current and belongs to the right person.
- Add scans if needed and save the document in the window. It appears in the form's list; then save the entire customer form.
| Citizenship | What the form requires |
|---|---|
| Russia | An identity document from the available types. Residence documents are not required. |
| Belarus | A foreign citizen's passport. An additional residence document is optional. |
| Another country | A foreign citizen's passport and a document confirming the right to stay, such as a residence permit, authorization, migration card or visa. |
| Stateless | A suitable document from the offered types. The Other stateless person's document type also requires a residence document. |
Fill in the required fields for the selected document type. The issue date cannot be in the future. If an expiry date is entered, it must be after the issue date.
Pay attention to expiry warnings and replace outdated details. An expired migration card can be saved; its expiry alone does not block starting an operation. Saving does not authenticate every document or automatically check a valid residence registration. If Russian-passport verification is enabled and returns an error, check the message and details before saving again.
How the non-resident flag is determined
The transaction’s non-resident flag is determined automatically when a draft is created or saved. The primary document must be a foreign citizen’s passport, a temporary identity card for a stateless person or a refugee ID. One additional document is required: a visa, migration card, temporary residence permit or certificate of provision of temporary asylum.
Only documents with an active status are considered. A migration card’s expiry date does not affect the flag, even if the card has expired. For the primary document and other additional documents, any expiry date must not have passed on the calculation date.
After changing documents, save the customer, then save the transaction draft to recalculate the flag.
Attach scans
Upload files in the Files section of the relevant document window. The form accepts PDF, JPG, JPEG, JFIF and PNG: up to ten files, each up to 10 MB. There is no general customer file field. Check that uploads have finished and save the customer. Scans are optional when saving document details.
Each uploaded scan belongs to a particular document. Open Documents in the customer record to check details and files. Deleting a document deletes its linked files. Make sure the record is no longer needed before deleting it.
Save a phone and email
- In Contacts, click Add contact and select a mobile phone or email.
- For a phone, select its country and enter the national part of the number.
- Mark the number in use as Main contact, add a description if needed and save the contact. Then save the customer.
The form must retain at least one mobile contact: email cannot replace it. Signing with a code requires an active mobile contact available in the operation; confirm the number with the customer. This form has no separate contact-activation switch. Edit or remove an outdated number while retaining a current mobile. The Contacts tab shows saved values and the primary contact.
Addresses and checking the result
Enter the registration address. If the customer has no registration in Russia, select No registration in Russia regardless of citizenship: no Russian region is entered, but the address text is required. Without this selection, including after clearing it, choose a valid region from the list.
If the actual address is the same, select The actual address is the same as the registered address: the same text and region, or absence of a region, are saved. Otherwise, enter a separate actual address and its required region. Regions belong to the current organization's country. Changing the address, region or selection saves a new current version, while the previous version remains in Address history.
After saving, check the document, scans, contact and current addresses in the record or the selected customer's details in the transaction. Change history requires separate permission and shows changes to the customer's main details, documents, contacts and current addresses, as well as scan attachments and removals. For a strict document duplicate, return to the existing record and compare the person instead of creating another copy.