Look for the person's existing record first. Create a customer only if no suitable record exists. Customers here are individuals; an organization as a counterparty is selected separately.
Find an existing customer
- Open Customers and enter a name, mobile phone or document series and number in the Search filter. Partial details are supported.
- Compare the person's name, date of birth and document. A matching name or phone alone is not enough to select a record.
- Open the record by clicking the name or the view action and check that the details are current. For a new transaction, return to its form and select this customer.
In the transaction creation form, use the Customer field. Start entering a name, phone or document details, then select a result. Suggestions show the name, primary document and mobile phone. Only active customers are offered here; a missing suggestion does not mean the record is absent from the register. Check the register before creating another record.
Create a customer
- Use the create button in the register. In the transaction form, click Add beside the selector: a window opens with the same form and checks.
- Enter the last name, first name, date and place of birth, gender and citizenship. A middle name is optional. The customer must be an adult.
- Enter the registration address. If the customer has no registration in Russia, select No registration in Russia regardless of citizenship: no Russian region is entered, but the address text is still required. Without this selection, choose a valid region from the list. If the residential address is the same, select the matching-address option: the separate actual-address fields are hidden, and the text and region, or absence of a region, are copied from the registration address. Otherwise, the actual address text is required. Its region is also required unless No registration in Russia is selected. With this option selected, you may leave the region blank when living abroad or choose a Russian region when living in Russia. If the required region is missing from the list, ask your administrator to update the region list and do not select a different region instead.
- Add suitable documents and at least one mobile contact. Add an email and note if needed. The steps are explained in How to save customer documents and contacts. The optional “Other information for the questionnaire” field accepts plain text up to 2000 characters. It is separate from the warning note. In a new questionnaire, this text appears in item 26; an empty field is shown as “Absent”. Previously saved questionnaire versions remain unchanged.
- Click Create customer. Correct any reported errors or review the matching-record warning, then save again.
Creating from the register opens the customer record. Creating from a transaction closes the window and selects the new customer in its form. Check the selected name and document. Saving a customer does not itself create a transaction or issue a loan.
If a match is found
- The name and date of birth match: open the suggested record with Open customer. If it is the same person, use the existing record. If it is someone else, compare the details and click This is a different customer to continue creating.
- The document type, series and number match another customer's document: saving is blocked. Open that customer and compare the details. Confirming a different person does not override the document check; do not change correct details to bypass the error.
- Only the phone matches: this does not block creating a different person. Still check their personal details and document.
If an action is unavailable
Viewing the register, opening a record, creating and editing customers require separate permissions. Contact the administrator if a button or access is missing. For mobile-number errors, check the selected phone country and number; for document errors, check citizenship, type and required fields.