How to pay out funds and check the outcome

This guide covers “Issuance of funds” when starting a loan, purchase or commission arrangement. For commission it is the initial advance, not the final settlement with the owner after a sale. Creating a request, actually paying out and completing the operation are separate actions.

Before paying out

Open the correct current operation from the contract. Check the customer, property, office and prepared documents. Complete the preceding steps and any required signing.
On “Issuance of funds”, check “Payment method”, “Amount to be issued”, currency and recipient. This is the payout amount based on the contract's items, not the collateral valuation or future sale price. The method is selected when starting the operation from those allowed for its type and office.
If the amount is split, check the cash and cashless parts. Only cash plus card or SBP is supported; both parts must be positive and add up to the entire payout. The split cannot be edited here.

Before making a payout, make sure the selected method is configured and the bank integration is ready.

Cash or bank account

Cash: check the amount, physically hand the money to the customer, then click “Next”. There is no separate cash receipt confirmation button on this step.
Bank account: if this method was available and selected, transfer the money outside this screen and check the result. Click “Next” only after confirmed settlement. This screen does not send a bank transfer or automatically check statements.

Bank card

Check the displayed card number and recipient. The card field cannot be edited here. If the number is missing or wrong, stop and contact the responsible person: the customer card currently has no standard way to enter a bank card number.
Click “Send payment”. This creates a request in the application; it does not perform an automatic bank transfer to the card.
Make the external transfer using your organization's established process. Check the recipient, amount, currency and completed bank result. Then click “Confirm receipt”. This is a manual mark; do not use it to confirm a pending or unknown result.
After confirming the request, click “Next”.

SBP, where available

Check the customer's full name and mobile phone number. They are read-only here; correct them in the customer card, then return to the operation to refresh the details.
Click “Get banks” and check the selected bank even if selected automatically. Click “Check payment” and wait for a successful name check. This check does not yet transfer money.
Check the recipient and amount. “Make a payment” sends an actual transfer through the provider. Wait for the result; a pending or processing payout does not confirm payment.
Once the transfer is confirmed successful, check the final amount and click “Next”. For a rejection, returned funds or an unknown outcome, consult the person responsible for settlements first.

Changing the phone number, name, bank, amount or payout parts requires a new check. “Repeat check” repeats the recipient check, not the transfer. If you cannot get the status of an already sent payout, check the previous attempt with the provider or bank before any new transfer. Reloading the page or a missing entry does not prove that the transfer did not happen.

If a payout stops

Pending or processing: wait for the existing request's outcome. Do not manually confirm receipt just to continue the operation or send another amount.
Error or unknown outcome: save the operation and request numbers, recipient and amount. The responsible person must establish the external result before deciding on another attempt. A new-request button may be unavailable after an error.
“Cancel payment”: cancels only the request in the application. It neither cancels the external transfer nor refunds funds; check the actual settlement separately.
“Paid out”: the local request's state, which can be set manually. Verify the bank result separately, particularly after a return or cancellation at the provider.

Check completion

For a split payout, hand over the cash part and check the cashless part separately. A completed request covers only the cashless part. Clicking “Next” records expense payments and moves the operation to its next step. Perform any required receipt printing and completion: one confirmed request does not mean the operation is completed.