How to prepare electronic signing

Simple electronic signing needs suitable documents, an active customer mobile contact, a working code delivery channel and the operation office's settings.

Prepare documents and the customer's contact

Check the electronic document set for the required operation type. Configuring channels does not create documents.
Add or check the customer's current mobile contact in their card. Delivery uses an active mobile number belonging to this customer.
Make sure the employee has permission for the relevant operation and access to its office. Configuration requires permission to view and edit operation settings.

Prepare an available channel

SMS uses SMS4B. Connect the available integration in “Extensions” and configure the API Token for the operation's organization. Another organization's configuration does not enable SMS for this one.
Telegram uses Telegram Gateway rather than a regular chat bot. The connection and token are shared across the account; check the settings and sufficient funds in the Gateway account.
MAX uses a system bot whose readiness is confirmed by the administrator. No separate organization integration is required. On their own phone, the customer opens the bot using the current link in the form, taps “Start” and shares their own contact with the built-in button. The confirmed number must match the selected mobile contact.

A visible MAX option does not confirm that this number is linked. Sending fails without an active confirmed link. The supported electronic signing channels are Telegram, SMS and MAX. SMS.RU calls belong to separate mobile authentication; WhatsApp and Viber do not work for this signing process.

Save the required office's settings

Open “Extensions” → “Operations” → “Operation settings” and select an “Office” in your organization. This does not change your current workplace.
Open the “Loan”, “Buyout”, “Purchase and sale agreement” or “Commission agreement” card, if available in the organization mode.
In Electronic signature code delivery methods, select the prepared available external channels. An empty list allows a loan or electronically signed redemption to start only when customer portal signing is available; otherwise an external channel is required. Paper signing remains available.
Check “Document delivery method”. Currently “Short link by SMS” is supported. The field appears next to selected SMS, but the saved method also applies when sending through MAX.
If needed, select “Apply to other offices in the organization”. The entire selected type's card, including payments, receipts and other settings, is copied to every other office in the organization. Check the whole card before saving.
Click “Save”. A visible button does not replace edit permission; check that saving succeeded.

With this method, SMS and MAX deliver the code with a link to the current PDF package. Telegram delivers only the code, without a parallel SMS or link. Receiving a message or opening the PDF does not sign documents.

Start a new electronic operation

Before starting, select “Electronic signing with customer code” in the variant allowed for the deal. An electronic buyout requires an electronic original loan and a compatible document set; channel configuration does not change this condition.
After preparing documents, check the actual offered number and channels. A buyout through payment reception uses the office where the operation is carried out.
Check the package, send the code and confirm it using the length shown in the form. A signature is created after successful confirmation of the current package, not when selecting a channel.

Account for an operation already started

The permitted available channels and the separate document delivery method are saved at startup. Later office setting changes do not add channels to this operation or change its saved delivery method. Check its own list; the new configuration applies to the next start.

Disabling the integration or bot makes the channel unavailable for a new send. There is no automatic channel replacement: the employee explicitly chooses another available option. A code already sent is not invalidated solely by disabling the provider; its expiry, attempts, permissions and unchanged package still apply.

Sign through the customer portal

To obtain a code in the portal, enable Sign through the customer portal, Contracts and View documents for the brand. The customer must have access to that pawnshop through their phone number. This method applies to loans and electronically signed redemptions; the employee confirms the code. It does not require changes to SMS, Telegram or MAX settings.